Thank you for shopping at {{store.name}}.
We value your satisfaction and aim to provide a hassle-free experience when it comes to cancellations, returns, and refunds.
Please read this policy carefully to understand your rights and responsibilities.
1. Cancellation Policy
1.1 Cancellation for Digital Products
If you wish to cancel your order before accessing or downloading the digital product, please contact our customer service team immediately.
Phone: {{company.phone}}
Email: {{company.email}}
If your cancellation request is received before the digital product is accessed or downloaded, we will process the cancellation without any additional charges.
Once a digital product has been accessed or downloaded, cancellations will be treated as a refund request (see Digital Product Refund Policy).
1.2 Cancellation for Physical Products
If you wish to cancel your order before it has shipped, please contact our customer service team immediately.
If the product has already been shipped, cancellation may no longer be possible, and you will need to initiate a return upon receipt.
2. Return and Refund Policy
2.1 Refund Policy for Digital Products
Refund requests for digital products are accepted within 30 days of the original purchase date.
Eligibility Requirements:
Refunds will only be granted if the product is defective or does not match the description.
Refunds will not be issued for digital products that have already been accessed or downloaded unless they are defective or misrepresented.
2.2 Refund Policy for Memberships & Subscriptions
Initial Subscription Refunds:
You may request a full refund within 30 days of your initial subscription if no benefits or services have been used.
Renewal Refunds:
If you cancel within 7 days of a renewal cycle and have not used any benefits, you may request a full refund for that month.
If you cancel between 7-14 days, a 50% refund may be provided if no benefits have been used.
Non-Refundable Terms:
After 14 days of any billing cycle, subscription fees become non-refundable, unless required by law.
2.3 Return and Refund Policy for Physical Products
Return Window:
Physical products can be returned within 30 days from the date of receipt.
Condition Requirements:
Items must be unused, in their original condition and packaging.
Returns that do not meet these conditions may be subject to denial or a partial refund.
How to Initiate a Return:
Contact our customer service team:
Phone: {{company.phone}}
Email: {{company.email}}
Once the return is approved and the product is received, refunds will be processed within 5–7 business days to the original payment method.
3. Exceptions and Non-Refundable Items
The following items are non-refundable:
Gift cards or promotional vouchers
Items marked as “Final Sale” or “Non-Returnable”
Digital products that have already been accessed or downloaded (unless defective or misrepresented)
4. Damaged or Defective Products
4.1 Digital Products
If you experience technical issues or find that the product does not match its description, please contact us with supporting evidence (e.g., screenshots or error messages).
We will provide a replacement or refund if applicable.
4.2 Physical Products
If your physical product arrives damaged or defective, contact our customer service team with photos or other supporting evidence of the issue.
We will replace or refund the product based on the situation.
5. Refund Process
Refunds will be issued to the original payment method used during purchase.
Processing time: 5–7 business days after approval.
Refund processing times may vary based on your financial institution.
6. Communication and Support
Prompt communication is essential for a smooth return process. Please notify us as soon as possible and follow our support team's instructions.
For assistance, contact us at:
Phone: {{company.phone}}
Email: {{company.email}}
7. Policy Modifications
{{store.name}} reserves the right to modify or update this Refund and Return Policy at any time.
Any changes will be effective immediately upon posting to our website.
It is your responsibility to review this policy periodically for updates.
8. Need Help?
If you have any questions or concerns about this Refund and Return Policy, please contact our customer service team at {{company.email}} or call us on {{company.phone}}.
We are here to assist you and ensure you have a positive experience with {{store.name}}.
