Subscription Policy
Welcome to {{store.name}}. This Subscription Policy outlines the terms and conditions governing your subscription with us. We are committed to providing a transparent, user-friendly subscription experience in full compliance with applicable laws, including Federal Trade Commission (FTC) regulations and state-level automatic renewal laws.
1. Subscription Overview
By subscribing to our services or products, you agree to the terms outlined in this policy. Your subscription is a recurring payment plan that provides access to specific benefits or services offered by {{store.name}}.
By subscribing, you acknowledge and agree to automatic recurring payments, and you will be billed the subscription amount using your chosen payment method until you cancel.
2. Billing and Payments
Recurring Billing
Your subscription will automatically renew at the end of each billing cycle (e.g., monthly, annually) unless you cancel before the renewal date.
You authorize {{store.name}} to charge the payment method provided during checkout for recurring payments.
Pricing
The subscription price is disclosed at the time of purchase.
Any price changes will be communicated to you in advance, as required by law.
Billing Cycle
Your subscription will begin on the date of purchase, and subsequent charges will occur on the same calendar day of each renewal period, unless adjusted for reasons such as weekends or holidays.
3. Free Trials and Promotional Offers
Free Trials
If your subscription includes a free trial, you will not be charged during the trial period.
Charges will begin automatically at the end of the trial unless canceled before the trial ends.
You will receive a reminder email at least 7 days before your free trial expires, with instructions to cancel if you do not wish to continue.
Promotional Offers
Promotional offers may have specific terms. By accepting a promotional offer, you agree to comply with its terms and conditions.
Expiration dates and restrictions will be clearly outlined in the promotion.
4. Cancellation Policy
How to Cancel
You may cancel your subscription at any time using one of the following methods:
Online: Log in to your account on our website, go to "Account Settings," and select "Cancel Subscription."
By Phone: Call our customer support team at {{company.phone}}.
By Email: Send your cancellation request to {{company.email}}.
Confirmation of Cancellation
Once your cancellation is processed, you will receive a confirmation email.
If you do not receive this confirmation within 24 hours, please contact us.
Effective Date of Cancellation
Cancellations take effect immediately, unless otherwise specified.
If you cancel partway through a billing period, you will retain access to your subscription benefits until the end of the billing cycle.
5. Refund Policy
We strive to provide a fair and transparent refund policy that balances customer satisfaction with compliance requirements.
Initial Subscription Refunds
Refunds for first-time subscriptions are available within 30 days of the initial subscription if no benefits or services have been used.
Renewal Refunds
If you cancel within the first 7 days of a renewal cycle and have not used any benefits, you may request a full refund for that month.
If canceled between 7-14 days, a 50% refund may be provided, provided no benefits have been used.
Non-Refundable Terms
After 14 days of any billing cycle, subscription fees become non-refundable, unless required by law.
Billing Errors & Technical Issues
If you experience a billing issue, duplicate charge, or technical error preventing access to your benefits, our support team will investigate and resolve the issue, which may include issuing a refund if appropriate.
6. Notifications and Communication
You will receive emails related to your subscription, including billing notifications, renewal reminders, and cancellation confirmations.
You may opt out of promotional emails at any time without affecting subscription-related communications.
7. Dispute Resolution
If you have concerns about billing, services, or other issues, please contact us immediately at {{company.phone}}, {{company.email}}, or by mailing us at {{company.address}}.
We are committed to resolving disputes promptly and fairly to minimize the need for chargebacks or escalations.
8. Updates to This Policy
We reserve the right to update this Subscription Policy to reflect changes in our services, legal requirements, or business practices.
Significant changes will be communicated via email at least 30 days before taking effect.
9. Contact Information
If you have any questions or require assistance, please reach out to us:
Phone: {{company.phone}}
Email: {{company.email}}
Mailing Address: {{company.address}}
